GENERAL TERMS AND CONDITIONS

For

the Provision of Valuation Services by

QHOME Ltd.

SECTION 1: General Provisions

Art. 1. Subject Matter and Scope

These General Terms and Conditions govern the terms, conditions, and procedure for the provision of professional valuation services by Q HOME LTD, UIC 205428843, with its seat and management address at Sofia, 21 Shipka St., email: info@qhome.bg, and valuation capacity certificate No. 900100290 issued by the Chamber of Independent Appraisers in Bulgaria (CIAB), hereinafter referred to for brevity as the "Service Provider".
The General Terms and Conditions govern the rights, obligations, and factual relations between the Service Provider and any natural or legal person commissioning a valuation service, hereinafter referred to for brevity as the "Client".

Art. 2. Parties to the Agreement

The Service Provider shall render valuation services independently, impartially, and in good faith, in compliance with applicable legislation, professional standards, and the rules of professional ethics.
These General Terms and Conditions constitute an integral part of every service provision agreement concluded between the Service Provider and the Client, unless the parties explicitly agree otherwise in writing.

Art. 3. Applicability

The submission of an inquiry or request for a valuation service shall not create an obligation for the Service Provider to accept the engagement and shall not constitute a concluded agreement.
The Service Provider shall have the right, at its own professional discretion, to accept or refuse any engagement without being obliged to state the grounds for its refusal, unless otherwise provided by law.
Until the conclusion of the agreement, any communication between the parties shall have the nature of preliminary negotiations.

SECTION 2: Definitions

Art. 4. Definitions

For the purposes of these General Terms and Conditions:

"Service Provider" means Q HOME LTD, which provides independent valuation services through certified independent appraisers.

"Client" means a natural or legal person who requests the provision of a valuation service or concludes an agreement with the Service Provider.

"User of the Valuation Report (User of the Valuation)" means the person for whom the valuation report is intended pursuant to the Client's request or the explicit consent of the Service Provider, and who has the right to rely thereon under the conditions of these General Terms and Conditions.

"Valuation Service" means an independent professional service provided by an appraiser, which includes performing a valuation of a specific object or asset based on a commissioned assignment, applying appropriate valuation approaches and methods, determining a value or other valuation conclusion as of a specific date, and presenting the result of the valuation in compliance with the applicable Bulgarian Valuation Standards (BVS) and the requirements of the client, insofar as the latter do not contradict professional standards and the independence of the appraiser.

"Valuation Report" means the written document prepared by the Service Provider containing the conclusion regarding the value of the evaluated object as of a specific date and under specific assumptions, limitations, and conditions.

"Request" means an electronic or written application by the Client for the provision of a valuation service, submitted via the Service Provider's website, by email, in person at the Service Provider's office, or through any other method permitted by it.

"Engagement Proposal" means a document sent by the Service Provider to the Client, including a proforma invoice, an electronic message, or another document containing at least the subject matter of the service, the price, and the conditions for its provision.

"Website" means the official website of the Service Provider www.qhome.bg, through which information about the services is provided and electronic requests are accepted.

"Object of Valuation (Valuated Object)" means an asset, a set of assets, a right, a property interest, or any other object whose value is the subject of determination within the framework of a valuation service, including real estate, movable property, machinery and equipment, financial assets, enterprises or separable parts of enterprises, intangible assets, intellectual and industrial property rights, receivables, and other property rights.

"Professional Standards" means the applicable standards and rules for conducting valuation activities to which the appraiser adheres when providing the valuation service. Unless explicitly agreed otherwise between the parties, professional standards shall be deemed to be the Bulgarian Valuation Standards (BVS) adopted by the Chamber of Independent Appraisers in Bulgaria, as well as the related rules and guidelines for professional practice.

SECTION 3: Subject Matter of Services

Art. 5. Subject Matter of Valuation Services

The Service Provider shall provide independent valuation services for objects of valuation for which it possesses the necessary professional competence and legal capacity.
The type, scope, purpose, and conditions of the specific service shall be determined in the Engagement Proposal accepted by the Client in accordance with these General Terms and Conditions.
The Service Provider shall have the right to request additional information or documents when this is necessary to determine the subject matter and scope of the service.

Art. 6. Performance of Services

Valuation services shall be performed on the basis of:
1. A request from the Client;
2. Documents and information regarding the valuated object provided by the Client;
3. An inspection performed, when such is necessary;
4. Applicable professional standards;
5. These General Terms and Conditions.
The Service Provider shall not be obliged to perform services that are not included in the accepted Engagement Proposal or that fall outside the agreed scope of the service.

SECTION 4: Submission of Request and Conclusion of Agreement

Art. 7. Content of the Request

The Client may request the provision of a valuation service:
1. Through the electronic request form on the Service Provider's website;
2. By email at info@qhome.bg or ocenki@qhome.bg;
3. In person at an office of the Service Provider;
4. In another manner approved by the Service Provider.
The request shall contain the following minimum information:
1. Name of the Client;
2. Name of the User, if known at the time of submitting the request;
3. Contact telephone number;
4. Email address;
5. Object of valuation;
6. Purpose of the valuation;
7. Desired deadlines for performance, if applicable;
8. Additional instructions or requirements, if any.
Along with the request, the Client may attach documents and other information necessary for the preliminary assessment of the engagement.

Art. 8. Submission of the Request

The submission of a request constitutes an application to the Service Provider to assess the feasibility of providing a valuation service.
The submission of a request shall not create an obligation for the Service Provider to accept the engagement and shall not constitute the conclusion of an agreement.
Until the acceptance of the engagement, the parties shall conduct exclusively preliminary negotiations.

Art. 9. Review of the Request

Upon reviewing the request, the Service Provider may:
1. Accept the engagement;
2. Request additional documents, information, or clarifications;
3. Propose a change in the scope, deadline, or terms of the service;
4. Refuse to accept the engagement.
The Service Provider shall not be obliged to accept every submitted request.
The refusal to accept the engagement shall not give rise to liability for the Service Provider.

Art. 10. Engagement Proposal

Upon accepting the engagement, the Service Provider shall send an Engagement Proposal to the Client, which may be embodied through:
1. A proforma invoice;
2. An electronic message;
3. A written offer;
4. Another document containing the terms of the service.
The Engagement Proposal shall contain:
1. Subject matter of the service;
2. Price;
3. Deadline for performance or the manner of determining it;
4. Method of payment;
5. Acceptance period for the proposal;
6. Other parameters relevant to the performance of the service.

Art. 11. Acceptance Period for the Engagement Proposal

If no acceptance period is specified in the Engagement Proposal, it may be accepted by the Client through payment within up to 7 calendar days from its dispatch, unless the Service Provider has withdrawn it prior to that.
After the expiration of the period under paragraph 1, the Service Provider shall have the right to request confirmation, send a new proposal, or refuse performance under the initially proposed terms.

Art. 12. Acceptance of the Engagement Proposal

The Engagement Proposal shall be deemed accepted upon receipt of the full amount of the due payment in the Service Provider's bank account or through another payment method indicated by it.
By making the payment, the Client confirms that:
1. They accept the Engagement Proposal;
2. They are familiar with these General Terms and Conditions;
3. They accept the General Terms and Conditions without objection;
4. They accept the price, deadline, and terms for the performance of the service.
Partial payment shall have the effect of acceptance only if the Service Provider explicitly accepts it as sufficient to commence performance.

Art. 13. Service Provision Agreement

The valuation service provision agreement shall be deemed concluded from the moment of acceptance of the Engagement Proposal pursuant to Art. 12.
From this moment, all rights and obligations provided in these General Terms and Conditions shall arise for the parties.
If the service is commissioned in person at the office of the Service Provider, the agreement may be concluded by signing a written document, by accepting the proposal and making payment, or in another manner permitted by law.

Art. 14. Currency of the General Terms and Conditions

The version of the General Terms and Conditions published on the Service Provider's website shall be deemed current.
The version of the General Terms and Conditions effective as of the date of acceptance of the Engagement Proposal shall apply to the specific engagement.
The Service Provider shall have the right to unilaterally amend these General Terms and Conditions, whereby the amendments shall apply only to future engagements, unless the law or an explicit agreement between the parties provides otherwise.

SECTION 5: Execution of the Service

Art. 15. Obligations of the Client

The Client shall be obliged to:
1. Provide truthful, accurate, and complete information regarding the object of valuation;
2. Provide all documents necessary for the performance of the service;
3. Provide full cooperation to the Service Provider for the execution of the engagement;
4. Ensure access to the object of valuation for conducting an inspection, when necessary;
5. Promptly notify the Service Provider of any change in the provided data or documents that may be material to the valuation.
The Client shall bear responsibility for the reliability, completeness, and legality of the documents and information provided by them.

Art. 16. Documents

The Service Provider shall determine the documents necessary for the performance of the specific valuation service.
When the provided documents are incomplete, illegible, contradictory, or raise doubts as to their authenticity, the Service Provider shall have the right to request additional documents, information, or clarifications.
Until the requested documents are provided, the performance deadline shall not start running or shall be suspended, without placing the Service Provider in delay.

Art. 17. Inspection

An inspection shall be performed when necessary according to the nature of the valuated object, applicable professional standards, or at the discretion of the Service Provider.
The Client shall be obliged to ensure access to the object of valuation and conditions for conducting an inspection.
When the inspection cannot be performed for reasons for which the Client is responsible, the performance deadline shall be extended by the respective period of delay.
If, following an invitation, the Client fails to provide access for an inspection within a reasonable time, the Service Provider shall have the right to terminate the agreement or to prepare the valuation solely on the basis of available data, when this is permissible under professional standards and the nature of the engagement.

Art. 18. Delivery and Acceptance of the Valuation Report

Upon preparation of the valuation report, the Service Provider shall deliver it to the Client or to the explicitly designated User of the Valuation via email, through another agreed electronic system, or in another appropriate manner specified by the Service Provider.
When the valuation report is sent electronically, the moment of its delivery shall be deemed the moment of its dispatch by the Service Provider to the email address indicated by the Client or the User, respectively the moment of its provision through the agreed electronic system, unless the parties have explicitly agreed otherwise in writing.
The delivery of the valuation report pursuant to paragraphs 1 and 2 shall be deemed due performance of the Service Provider's obligation to prepare and deliver the valuation report and to conclude the performance of the commissioned valuation service.
Upon sending or providing the valuation report pursuant to this article, the report shall be deemed delivered and accepted by the Client without the need to sign an acceptance-delivery protocol, unless the parties have explicitly agreed otherwise in writing.
No confirmation of receipt, explicit acceptance, or other action on the part of the Client shall be required for the valuation report to be considered delivered and accepted, unless the parties have agreed otherwise in the Engagement Proposal or in a separate written agreement.
The Service Provider shall not bear liability for non-receipt, delayed receipt, or impossibility of access to the valuation report due to reasons beyond its control, including an incorrectly indicated, changed, or inaccessible email address, insufficient email capacity, technical problems on the part of the Client or the User of the Valuation, or other circumstances within their sphere of responsibility.
The Client shall be obliged to immediately notify the Service Provider of any established impossibility to receive or open the valuation report. In the absence of such notification within a reasonable time, the report shall be deemed received and accessible to the Client, unless proven otherwise.
The provisions of this article shall not limit the obligations of the Service Provider which, by virtue of law or these General Terms and Conditions, continue to be in force even after the delivery of the valuation report.

Art. 19. Rights of the Service Provider

The Service Provider shall have the right to:

Determine the manner, method, and organization of the performance of the service;
Request necessary documents and information;
Perform checks in publicly accessible registers and sources;
Utilize external experts when necessary, while remaining responsible for the final valuation report;
Refuse performance or terminate the agreement upon non-performance of obligations by the Client;
Suspend performance until the elimination of circumstances hindering the performance of the service.

Art. 20. Obligations of the Service Provider

The Service Provider shall be obliged to:
1. Perform the commissioned service independently, conscientiously, and professionally;
2. Comply with applicable legislation and professional standards;
3. Keep confidential the information that has become known to it in connection with the performance of the service, unless provided otherwise by law;
4. Deliver the prepared valuation report under the procedure and terms of Art. 18.
The Service Provider shall not be obliged to:
1. Verify the right of ownership beyond the presented documents and publicly accessible registers;
2. Search for missing documents on behalf of the Client;
3. Perform legal, technical, accounting, or any other expertise outside the subject matter of the commissioned valuation service.

SECTION 6: Fees, Payment, Invoicing

Art. 21. Price

The price of the service shall be determined in the Engagement Proposal.
If, after the acceptance of the engagement, the need arises to perform additional activities outside the initially agreed scope, they shall be paid for separately by the Client after coordination with them.

Art. 22. Payment

Unless otherwise stipulated, the remuneration shall be paid in advance.
The Service Provider shall not be obliged to commence performance prior to the receipt of the agreed payment.
All bank fees and expenses related to the payment shall be borne by the Client, unless the parties agree otherwise.

Art. 23. Invoicing

Upon acceptance of the engagement, the Service Provider shall issue a proforma invoice or another payment document.
Upon receipt of payment, the Service Provider shall issue a tax invoice in accordance with applicable legislation.
Invoices may be issued and sent in electronic form, unless the law requires otherwise.

Art. 24. Deadlines

The performance deadline shall begin to run from the date of occurrence of the last of the following events, which must have occurred cumulatively:
1. Conclusion of the agreement;
2. Receipt of the agreed payment;
3. Provision of all requested documents;
4. Performance of an inspection, when such is necessary.
The deadline shall be extended by the time during which performance has been hindered by reasons beyond the control of the Service Provider or due to non-performance of obligations on the part of the Client.
The deadline for the performance of the valuation service shall be deemed met upon the preparation and delivery of the valuation report pursuant to Art. 18, unless the Engagement Proposal explicitly agrees on the performance of additional actions or services after the delivery of the report.

SECTION 7: Preparation and Use of the Valuation Report

Art. 25. Preparation of the Valuation Report

Upon fulfillment of the conditions under these General Terms and Conditions, the Service Provider shall prepare a valuation report in compliance with the subject matter of the engagement, applicable legislation, and professional standards.
The valuation report shall contain a conclusion regarding the value of the valuated object as of a specific date of valuation and under the assumptions, limitations, and conditions specifically indicated therein.
Unless otherwise agreed, the valuation report shall be provided in electronic format, signed with a qualified electronic signature or another applicable type of electronic signature when permitted by law.
Upon request by the Client and against payment of the respective costs, the Service Provider may also provide a paper copy of the valuation report.
The delivery of the prepared valuation report shall be performed under the procedure of Art. 18.

Art. 26. Additional Services

Any service not included in the accepted Engagement Proposal shall be considered an additional service.
Additional services shall be deemed to include the following services, without the enumeration being exhaustive:
1. Preparation of additional copies;
2. Change of the purpose of the valuation;
3. Change of the User of the valuation report;
4. Update or revision of an already prepared valuation report;
5. Participation of the appraiser in judicial, administrative, arbitration, or other proceedings;
6. Preparation of opinions, clarifications, presentations, or other documents outside the initial engagement;
7. Other services that were not explicitly described in the subject matter of the engagement.
Additional services shall be performed only after acceptance of a new proposal or written confirmation by the parties.

Art. 27. Provision of the Valuation Report

The valuation report shall be provided to the Client or to an explicitly designated User of the Valuation.
If the Client has designated more than one User of the Valuation, the Service Provider shall have the right to provide the report to each of them.
The provision of the valuation report shall be carried out under the procedure of Art. 28 of these General Terms and Conditions.
Following the delivery of the valuation report, the risk of its unauthorized use, dissemination, or provision to third parties shall pass to the Client, except in cases where the liability for this rests with the Service Provider pursuant to law.

Art. 28. Use of the Valuation Report

The valuation report may be used only by the Client and the User of the Valuation exclusively for the purpose for which it was prepared.
The use of the valuation report for another purpose, before other persons, or in another proceeding shall be permitted only with the prior written consent of the Service Provider or when required by law.
The Service Provider shall not bear liability for the consequences of using the valuation report outside its intended purpose.

Art. 29. Prohibition of Modification and Partial Use

The Client shall not have the right to modify the content of the valuation report, including through deletion, addition, editing, or separation of its individual parts.
It is prohibited to use individual pages, tables, appendices, excerpts, graphics, photos, or conclusions outside the context of the entire valuation report, especially when this may create a false or misleading impression of its content.
In case of violation of this provision, the Service Provider shall not bear liability for the resulting consequences and shall have the right to publicly state that the respective document does not correspond to the original valuation report.

Art. 30. Copyright

All copyright and related rights in the valuation report, its structure, content, analyses, methodology, graphic design, and appendices shall belong to the Service Provider.
Upon payment of the remuneration, the Client shall acquire solely a non-exclusive right to use the valuation report in accordance with its purpose.
The Client shall not have the right, without the prior written consent of the Service Provider, to publish the valuation report or parts thereof, to provide it for commercial purposes, to use it for advertising or marketing, or to create derivative documents based thereon.
This article shall not limit the right of the Client to provide the valuation report to a state authority, court, bank, or other body when this is necessary to achieve the purpose for which the valuation was prepared.

Art. 31. Professional Independence

The Service Provider shall conduct the valuation activity independently, impartially, and in compliance with professional standards and ethical rules.
The Client shall not have the right to demand a specific result, value, or conclusion in the valuation report.
Any request to modify the professional conclusion for reasons unrelated to factual data or applicable standards shall give the Service Provider the right to terminate the agreement immediately without bearing liability for the consequences thereof.

SECTION 8: Professional Assumptions and Limitations

Art. 32. Basis of Valuation

The valuation report shall be prepared on the basis of the information and documents provided by the Client, the results of the performed inspection, when such is necessary, publicly accessible sources, and professional checks that the Service Provider deems necessary.
The Service Provider shall not be obliged to perform checks outside the usual professional scope of valuation activity.

Art. 33. Assumptions

Unless indicated otherwise in the valuation report, the Service Provider assumes that:
1. The provided documents are authentic and valid;
2. The provided information is true and complete;
3. The valuated object complies with the presented documents;
4. There are no hidden factual or legal circumstances that were not known as of the date of the valuation.
If any of these assumptions subsequently proves to be untrue, the Service Provider shall not bear liability for the resulting consequences.

Art. 34. Limitations

The valuation report represents a professional expert opinion on the value of the valuated object as of a specific date and does not constitute a guarantee of future market value, sale price, or realization of a specific transaction.
The Service Provider does not guarantee that the evaluated value will be recognized or accepted by a court, administrative body, bank, investor, counterparty, or other third party.
Changes in market conditions, regulatory frameworks, or the condition of the valuated object after the date of the valuation shall not create an obligation to update the valuation report, unless the parties agree otherwise.

Art. 35. Limitation of Liability

The Service Provider shall bear liability solely for the performance of the agreed professional valuation service.
The Service Provider shall not be liable for:
1. Lost profits;
2. Indirect or consequential damages;
3. Damages arising from incorrect or incomplete documents and information;
4. Actions or omissions of the Client or third parties;
5. Use of the valuation report outside its intended purpose.
In all cases, the liability of the Service Provider shall be limited to the amount of the remuneration paid for the specific valuation service.
Following the delivery of the valuation report, the Service Provider shall not bear liability for the actions, decisions, transactions, or other consequences undertaken or occurring on the basis of the valuation report when the same are performed by the Client, the User of the Valuation, or third parties and are not due to culpable non-performance of a contractual obligation by the Service Provider.

SECTION 9: Confidentiality, Personal Data Protection, Electronic Communication

Art. 36. Confidentiality

The parties undertake to keep confidential all facts, documents, data, information, and circumstances that have become known to them in connection with the conclusion and performance of the agreement, unless their disclosure is required by law, a judicial or administrative body, or is necessary for the performance of the commissioned service.
The Service Provider shall have the right to provide information to its employees, independent appraisers, subcontractors, partners, consultants, and technical suppliers when this is necessary for the performance of the service, provided that they are bound by an obligation of confidentiality.
The obligation of confidentiality shall remain in force even after the termination of the agreement.

Art. 37. Protection of Personal Data

The Service Provider shall process personal data solely for the purposes of concluding, executing, and administering the agreement, as well as for the fulfillment of its legal obligations.
The processing of personal data shall be carried out in accordance with applicable legislation and the Privacy Policy published on the Service Provider's website, which constitutes an integral part of these General Terms and Conditions.

Art. 38. Electronic Communication

The parties may exchange all documents, notifications, statements, proposals, invoices, and other communications via email or through other pre-agreed electronic means.
Electronic documents and electronic statements shall have evidentiary force in accordance with applicable legislation.
The Client shall be obliged to immediately notify the Service Provider of any change in the indicated email address or other contact data. Until receipt of such notification, all communications sent to the last indicated address shall be deemed duly served.
Data and logs from the Service Provider's information systems, email, payment systems, and electronic registers may be used as evidence of sent and received electronic statements, payments made, and other actions related to the conclusion and performance of the agreement, to the extent permitted by law.
When permitted by law, the parties may sign documents via a qualified electronic signature or another type of electronic signature recognized by applicable legislation.
Documents signed under paragraph 5 shall have the legal force of paper-signed documents when provided for by law.
When sending the valuation report by email, the data regarding the dispatch, including the date, time, recipient's email address, and data from the utilized information system or email, may serve as evidence of the delivery of the valuation report within the meaning of Art. 18.

SECTION 10: Refusal, Termination, Force Majeure

Art. 39. Refusal to Accept or Execute the Engagement

The Service Provider shall have the right to refuse acceptance or execution of an engagement when:
1. The engagement contradicts the law, professional standards, or the rules of professional ethics;
2. A conflict of interest exists;
3. The necessary documents or information for the valuated object are missing;
4. Professional independence cannot be ensured;
5. The commissioned task falls outside the professional competence or legal capacity of the Service Provider;
6. The Client fails to fulfill their obligations under these General Terms and Conditions;
7. Other objective circumstances exist that hinder the lawful or professional performance of the service.
In the cases under paragraph 1, the Service Provider shall not bear liability for its refusal.

Art. 40. Termination

The agreement shall be terminated upon the occurrence of one of the following circumstances:
1. Performance of the obligations of the parties;
2. By mutual consent;
3. By unilateral written statement upon material breach of the agreement by the other party;
4. Upon permanent objective impossibility of performance;
5. In other cases provided for by law or these General Terms and Conditions.
If the agreement is terminated for a reason for which the Client is responsible, the Service Provider shall have the right to retain the amounts received for the work already performed and expenses incurred, as well as to claim payment for services actually performed up to that moment.

Art. 41. Force Majeure

A party that is hindered from fulfilling its obligations due to force majeure circumstances or an act of God shall not bear liability for the period during which the respective circumstances are in effect.
The affected party shall notify the other party within a reasonable time after becoming aware of the respective circumstance.
If the force majeure circumstance continues for more than 60 calendar days, either party shall have the right to terminate the agreement without compensation, with the Client paying for the work performed up to that moment.

SECTION 11: Final Provisions

Art. 42. Dispute Resolution

The parties shall make every effort to resolve disputes arising between them through negotiations and mutual concessions.
If no agreement is reached, the dispute shall be referred for resolution to the competent Bulgarian court in accordance with applicable legislation.
For matters not settled in these General Terms and Conditions, the effective Bulgarian legislation shall apply.

Art. 43. Amendment of the General Terms and Conditions

The Service Provider shall have the right to amend these General Terms and Conditions at any time.
The amendments shall be published on the Service Provider's website and shall enter into force from the date of their publication, unless another date is specified in the General Terms and Conditions.
The version of the General Terms and Conditions effective as of the date of acceptance of the Engagement Proposal shall apply to the specific agreement, unless the parties have agreed otherwise.

Art. 44. Partial Invalidity

The invalidity of an individual provision of these General Terms and Conditions shall not lead to the invalidity of the remaining provisions. The invalid provision shall be replaced by operation of law with the mandatory norm of the law, and when such is lacking – with a provision that most closely corresponds to the purpose of the General Terms and Conditions.

Art. 45. Entry into Force

These General Terms and Conditions shall enter into force from the date of their publication on the Service Provider's website, unless another date is specified therein.
These General Terms and Conditions shall apply to all agreements for the provision of valuation services concluded after their entry into force, regardless of whether the agreement was concluded via electronic means of communication or at the office of the Service Provider.